Warranty and complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it does occasionally happen that an order is damaged during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that comes to light within two years of the delivery of the goods. You may have additional rights under Dutch law.
If you discover a defect in the product or should have discovered it, you must contact us within a reasonable period. A reasonable period is at least two months. Under certain circumstances, a period of more than two months may also be acceptable.
If you contact us in a timely manner, we will arrange for a free repair or replacement.

Complaints

Sometimes things may not go exactly as planned. We recommend that you first make your complaints known to us by emailing klantenservice@luto-supplements.nl. If this does not lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Since 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union platform.