Return Policy

Returning an Item

If you want to return an order or an item, it must meet the following conditions: 

1. The items must be unopened. For health and hygiene reasons, items with a seal that has been broken after delivery cannot be returned. If an item is not received in good condition, please contact our customer service.
2. Returns must be made within 14 days of receiving the item.

How Do You Return an Item?

1. Contact our customer service
2. We will send you a return form by email 
3. Fill out the return form and include it with the return shipment
4. Include all items to be returned in the return shipment. Make sure the package is well packed so that it arrives in good condition.
5. Drop off the package at a PostNL point
6. Keep the proof of shipment

What Are the Return Shipping Costs?

The return shipping costs are at your own expense, unless one of the following exceptions to the return policy applies:

1. The product you received is not the product you ordered
2. The product was delivered with a broken seal or other defect
3. The product is past its expiration date

Right of Withdrawal

“You have the right to cancel your order up to 14 days after receipt without stating a reason. After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount, including shipping costs. Only the costs for returning the item from your home to the webshop are at your own expense. These costs are approximately 7.25 per package; please consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product must be returned to the trader with all supplied accessories and—where reasonably possible—in its original condition and packaging. To exercise this right, you can contact us at info@luto-supplemetns.nl. We will then refund the outstanding order amount within 14 days of receiving notification of your return, provided that the product has already been received back in good condition.”

Exception for Sealed Products

You have the right to cancel your order up to 14 days after receipt without stating a reason, provided that the seal has not been broken. If the seal is broken, your order is final and can no longer be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then receive a full refund of the order amount, including shipping costs. Only the costs for returning the item from your home to the webshop are at your own expense. These costs are approximately 7.25 per package; please consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product must be returned to the trader with all supplied accessories and—where reasonably possible—in its original condition and packaging. To exercise this right, you can contact us at klantenservice@luto-supplements.nl. We will then refund the outstanding order amount within 14 days of receiving notification of your return, provided that the product has already been received back in good condition.